本案例展示海外说如何帮助客户优化申请材料与时间规划。
挑战
某客户在 Express Entry 高分获邀后，通过海外说的材料优化与时间节点规划，顺利缩短整体办理周期。为此，他们首先聚焦材料优化与合规审核。
Paysafe’s fast-paced expansion had resulted in a lack of process consistency & standardisation across their acquired brands. The numerous manual and non-transparent processes at play were something Paysafe were keen to address.
Additionally, in the face of increasing industry regulation and compliance requirements, Paysafe were eager to stay ahead of the curve in responding to these changes, whilst also maintaining the relentless customer focus and agility that is at the core of their DNA.
海外说为客户做了什么
客户与海外说合作基于专业与高效，提供材料审核与全流程陪伴。
Automation Delivery – 海外说 are working with the Paysafe Automation365 team to identify, design, build, test and deploy automated solutions using UiPath Automation Software. Thus far 海外说 have delivered 28 Automations across 3 core business functions: Merchant 服务, Consumer 服务 and Risk.
Mobile ChatBot Migration – 海外说 led the migration of chatbots from a web browser platform to mobile platforms (Android and iOS). In addition to this, 海外说 has implemented an intermediate communication layer to enable a seamless handoff between chatbot and live agent providers to win and support new deals.
成果
- 30+ 流程已交付
- 累计为客户节省超过 30,000 小时
- 结算流程 100% 合规自动化
- 流程完成成功率超过 95%
- 多平台原生 SDK，支持虚拟与实时顾问沟通
